Conditions for Returns

At RobiLeather, we strive to ensure customer satisfaction. If you are not satisfied with your purchase, please review the following conditions for returning products:

1. Product Condition:

   • The product must be unused, unworn, and unwashed, with no flaws or damages.
   • For wearable items, trying them on to check fit is acceptable and will still be considered as unworn.

2. Original Packaging and Accessories:

   • The product must include all original tags, user manuals, warranty cards (if applicable), freebies, invoices, and accessories provided at the time of purchase.
   • The product must be returned in its original and undamaged manufacturer’s packaging/box.
   • If the product was delivered in specific RobiLeather packaging/box, that packaging should also be returned. Avoid placing tape or stickers directly on the manufacturer’s packaging/box.

3. Return Package Identification:

   • Clearly indicate the Order Number and Return Tracking Number on your return package to prevent delays or inconvenience in the return process.

4. Return Acknowledgment:

   • When handing over your package to the designated drop-off location or pickup agent, please request and retain a Return Acknowledgment Slip for future reference.

Note

Failure to adhere to these conditions may result in the rejection of your return request. Please review our complete Return Policy for further details.